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Posted: June 15, 2017
Effective date: June 15, 2017

This privacy policy applies to www.advanceear.com, owned and operated by Setem Health, Inc. (“We”, “Setem Health”.) This privacy policy describes how Setem Health, Inc. collects and uses the personal information you provide on our website: www.advanceear.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.We do not share, sell, rent or trade personal information with third parties, except as disclosed within this privacy policy.

Advance Ear™ is a product of Setem Health, Inc., a Delaware corporation.


When you submit your information at www.advanceear.com, we (Setem Health, Inc.) collect very basic information, including your e-mail address. This personal information is private; we will not share it other than as set out within this privacy policy.After registering with the site, we use your e-mail address to provide you with a series of ongoing communications and product updates (see below). These communications are used to give you news about our upcoming crowdfunding campaign and about our anticipated launch dates, as well as a better understanding of the product, how it works and how it is best used. As always, you have the option not to receive these types of communications (see ‘Choice/Opt-out’).Information analyzed from the voluntary surveys includes type and frequency of ear malady suffered and previous treatments. This information allows Setem Health to obtain an accurate understanding of our customers and to tailor our future products and enhancements to remedy our customers' particular problems.


Your e-mail address is used for internal use only and will be the primary means by which Setem Health will communicate its news and offers to you.We reserve the right to contact you regarding your information or any other matter regarding your use of Advance Ear™ products. With your authorization, we may use some information collected from you to help diagnose technical problems and improve the quality and types of products and services delivered.We may use your aggregated survey data to improve current products, features or content and to create new versions of such.In addition to the uses of data set out in this privacy policy, Setem Health internally performs statistical and other analysis on information we collect (including usage data, device data, referral data and information from page tags) to analyze and measure user behavior and trends, to understand how people use our website and to monitor, troubleshoot and improve our services. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes, and for service improvement and development purposes.We may use and share non-identifiable aggregated usage and statistical information. We may also share information with third parties in limited circumstances, including when complying with legal processes; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others; to investigate fraud; respond to a government request; prevent fraud or imminent harm; ensure security of network and services; and due to violation of the terms of service.


You may access and correct inaccuracies in the personal information that Setem Health holds about you. This right may be exercised by e-mailing support@advanceear.com. This right is subject to some exceptions, such as where giving you access would have an unreasonable impact on the privacy of other individuals. Setem Health will respond to your request for access or correction within a reasonable time and, where reasonable and practicable to do so, we will provide access to your personal information in the manner requested by you.COOKIESCookies are required when using www.advanceear.com. We use cookies to identify unique visitors, provide per-user customization and to make www.advanceear.com easier to use. We don’t share our cookies except as set out in this privacy policy, nor do we use cookies to track your behavior on other sites.


The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company and service providers use session ID cookies (to make it easier for you to navigate our site).


We will occasionally send you information on product enhancements, new products or services and additional instruction on using same. These communications are designed to educate our users on the products and services offered. Out of respect for your privacy, we present the option not to receive these types of communications (please see ‘Choice/Opt-out’).


As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet-service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information—which does not identify individual users—to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.


We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail.Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, please send an e-mail to support@advanceear.com and Advance Ear™ support staff will process your request.


We post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer’s consent via e-mail prior to posting the testimonial to post their name along with their testimonial.  If you wish to update or delete your testimonial, you can contact us at support@advanceear.com.


Our website includes social-media features, such as the link to our Facebook page, and widgets or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social-media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policies of the companies providing them.


If you no longer wish to receive our product updates, you may opt out of receiving them by following the instructions included in each product update e-mail.


Advanceear.com servers are protected with generally available security technologies, including firewalls and data encryption. These technologies are designed to prevent unauthorized access, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized release to third parties.The security of your personal information is important to us. When you enter sensitive information on our forms, we encrypt that information using secure socket layer technology (SSL).


If you wish to access or correct inaccuracies in the personal information we hold about you, or if you have any questions or comments about the manner in which we treat your data (including your personal information), please contact us at support@advanceear.com.


Setem Health may update or replace this privacy statement to reflect changes to our information practices. If we make any material changes in the manner in which we treat personal information in our custody or control, or if we materially update or replace this privacy statement, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the site or the products and services after the effective date of an amendment to this privacy policy will be deemed to be acceptance of such amendment.